The Tenant will pay all costs incurred by the Landlord when performing a maintenance visit requested specifically by the Tenant, and the source of the reported problem is found to be due to the misuse, misunderstanding or negligence of the tenant. This will be charged at the current rate of £40.00 + vat per hour/person for internal labour plus the cost of any parts, materials or specialist contractor fees incurred.

In the event of any works needed to be carried out by the Landlord’s appointed contractors, at the Tenants specific request by submission of a formal fault report, to any part of the fabric, fixtures or fittings or any other part of the demised premises, the Tenant agrees and gives full legal permission for the following;- ATTENDED ACCESS The contractor will attend the property, within a reasonable time, taking into consideration the relevant facts of the fault reported and any other mitigating circumstances. The Landlord reserves the right to insist that the Tenant be present within the Property when the contractor is scheduled to be on-site to allow access and assume responsibility for the property and contents. In this instance the operative will attempt to contact the Tenant, prior to the time of the appointment, to advise of the commencement time / date of the maintenance visit. OR UN-ATTENDED ACCESS The contractor will attend the property within a reasonable time, during working hours, without giving prior notice to the Tenant.

Should the Tenant not be at the property at the time of the visit, the Tenant gives full authority for the contractor to enter the property using the management keys, and carry out whatever works are necessary to rectify the fault reported. Such decision is at the sole discretion of the Landlord.